27 July 2021
Glitnor Services Limited, hereinafter also referred to as “the Operator”, “the Data Controller” or “We” highly values and respects the privacy of the players and online visitors.
Why we process your Player Data
Personal data allows the Operator to identify the player. When you register on the Website, you are requested to submit your personal information (your name, date of birth, email address, etc.), and when you choose to make a deposit or withdrawal you are requested to submit your financial information (account and debit or credit card details). This information may be processed for Anti – Money laundering (AML) purposes. We may request additional documents such as a copy of your ID, passport, driving license, credit card and proof of address in order to verify your identity. From a certain size of the transaction, we are also required to obtain a confirmation of your source of funds.
By logging in to the gaming site you give us the consent to collect and store the information on your location. This is needed in order to ensure that you are not playing in a restricted country. A country is restricted if the gambling in that country is legally prohibited or requires a local license.
We only process your Player Data when we have a legal basis to do so. The processing can either be based on your consent, on fulfilling of a contract between us and you, on complying with our legal obligation or on fulfilling our legitimate interest. If you refuse to provide your Player Data to us, we are unable to provide you the service or parts of the service.
We obtain your consent for certain processing activities during the registration process, where you actively agree to the processing by ticking a box. The fulfillment of a contract requires, for example, that we process your account and debit or credit card details when you register as a real money player or choose to make a deposit or a withdrawal.
In some cases, we process your personal data in order to fulfill our legitimate interests. Such legitimate interests consist of protecting us and any other users of the Website against fraud including the use of stolen credit cards, or any other fraudulent or criminal activity (including any chargeback or other reversal of a payment). To fulfill said interest, we may check your details against and share Player Data with other online gaming sites, banks, credit card companies, and other fraud prevention agencies. We also have a legitimate interest to maintain and improve customer relations and our service, and to enable efficient marketing. To fulfill said interest, we may use your personal data to communicate with you, to inform you about the changes in the Website, and, if not otherwise requested by you, to send promotional offers regarding gaming on the Website. We may also process your personal data for statistical purposes or to conduct research.
We may also process your personal data in order to comply with our legal obligations. For example, anti-money laundering legislation requires all financial institutions to collect and record personal data to confirm a player’s identity and to report any transactions arousing suspicion. We may also process your personal data for the purpose of supporting and promoting Responsible Gambling as well as preventing gambling-related harm and addiction and underage gambling.
How we collect Player Data
We collect your Player Data primarily from the registration form. Your financial information is collected through a secure server (SSL) for your registration as a real money player. Additional documents if necessary, shall be uploaded through your player’s account.
To prevent fraudulent or criminal activity, we may also collect the player’s financial information from other online gaming sites, banks, credit card companies, and other fraud prevention agencies.
We also may collect records of correspondence, whether via the Website, email, telephone or other means.
Generally, your personal data is retained for at least the duration of our relationship, and as required by the licensing authority. Accordingly, your Personal Information will be retained for a minimum of five years following the closure of your account (if applicable) or the last contact with us from you. Where it is no longer necessary for us to process your Personal Information, we will delete it sooner. If you request that you should not be able to access our websites, mobile applications, and services (i.e. self-exclude), we will retain this information for a minimum of seven years.
Who we share your Personal Data with?
Generally, no Personal Data will be sold or given or shared with any person or corporation other than with the Marketing partner responsible for maintaining the Personal Data.
To prevent fraudulent activity, we may share Personal Data with other online gaming sites, banks, credit card companies, and other fraud prevention agencies. Whenever we have a legal obligation to do so, we may also share your personal data with authorities.
We share your Personal Data with our Marketing Partner. Glitnor Marketing Limited will process your Data in order to provide you with the promotions and to comply with legal obligations. To find out more about the processing carried out by Glitnor Marketing Limited please contact our Customer Support.
We may also share your personal data with other third parties in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our shares and/or assets or other corporate change.
Some of the parties we share your personal data with may be located outside the European Union or the European Economic Area. Whenever we transfer your data outside the European Union or the European Economic Area, we do so in accordance with the applicable legislation. As a license requirement, we store the gaming data under the license granted by the Government of Malta on a server located in Malta. We use appropriate safeguards to ensure that a sufficient level of data protection is maintained. Such safeguards may include e.g. the use of model contractual clauses adopted by the EU Commission.
The Operator endeavor to maintain strict security measures on the Website and its associated sites, so that no unauthorized use, loss and/or alteration of data can be done to Player and Player Account Data.
Cookies are small text files stored on your computer by your browser. They are used for many things, such as remembering whether you’ve visited the site before, for ease of access to your account – or to help us work out how many new website visitors we get each month. They contain information about the use of your computer, but don’t include personal information about you. Cookies cannot harm your computer and do not contain any viruses.
Certain cookies are essential to the proper function of this site.
We use analytics cookies to help us understand what content is most useful to our visitors.
2 TYPES OF COOKIES
Security: These cookies allow us to secure access to your account;
Preference: These cookies are used to store your preferences.
Analytics: We track site traffic patterns to identify popular site content and potential site problems;
Site settings: We present the site differently if you had a balance while logging out or not. (deposit or resume site flow). If we know you had a balance while logging out, you will be presented with a resume/login flow.
3 THIRD-PARTY COOKIES
Your choices regarding cookies
You can choose to have your computer warn you each time a cookie is being set, or you can choose to turn off all cookies; you do this through your browser settings. Each browser is a little different, so look at your browser’s ‘Help Menu’ to learn the correct way to modify your cookies. If you turn cookies off, you will not have access to many features that make your experience more efficient and some of our services will not function properly.
Blocking or deleting cookies from the site will prevent you from using the site, as it will significantly downgrade the entire functions of the site.
Other linked websites
Your right to object to personal data processing
You have the right to at any time object to the processing of your personal data to direct marketing.
In so far as the processing of your personal data is based on a legitimate interest of us or a third party, you have the right to object to the processing on grounds relating to your particular situation. When using your right to object, you are required to define the particular situation based on which you are objecting the data processing.
You have the right at any time object to the processing of your data for gaming. In so doing you instruct us to close your account, which will effectively prevent you from accessing your account. We will store your data as far as required by the licensing authorities.
You may use your right to object to the processing by addressing the request to our Customer Support.
Your other rights
You always have the right to withdraw your consent to the processing of your personal data.
You have the right to obtain information about the personal data collected for processing, and a right to obtain a copy of such data. You are also entitled to have any such personal data that is inaccurate, outdated, unnecessary or contrary to the purposes of data processing corrected or erased.
You are also entitled to have us restrict the processing of your personal data for example when you are waiting for our response to your access or erasure request.
You have the right to receive the personal data concerning you, which you have provided to us, in a machine-readable format, and have the right to transmit those data to another controller.
If you suspect that we do not follow the applicable data protection regulations, you have the right to lodge a complaint with competent data protection authority.
You can easily withdraw your consent and modify the channels used for promotional messages at any by contacting us.
We may update this policy from time to time, so please review it frequently.
The Data Controller’s contact details:
GLITNOR SERVICES LIMITED (company no. C 85912)
62/63 Villino Zammit, Triq Il-Kbira, Sliema, SLM 1541, Malta
In the event you want to exercise your rights or have any further questions regarding our data processing practices please contact our Data Protection Officer (‘’DPO’’) by emailing us at email@example.com