Privacy Policy

Version 4.0 

27 July 2021 

  

Glitnor Services Limited, hereinafter also referred to as “the Operator”, “the Data Controller” or “We” highly values and respects the privacy of the players and online visitors.
The purpose of this Privacy Policy is to inform you about the methods and purposes for which your personal Player Data (“the Player Data”) is processed, as well as to inform you about the rights you have regarding the processing. By accepting this Privacy Policy, you agree that you understand and accept the use of your personal information as set out in this policy. If you do not agree with the terms of this Privacy Policy, please do not use the Website or otherwise provide us with your personal information. This Privacy Policy should be read in conjunction with our Terms and Conditions.
The Operator may periodically make changes to this Privacy Policy and will notify you of these changes by posting the modified terms on the Website. The Operator may also inform you personally of any significant changes to this Privacy Policy. You are encouraged to regularly examine this Privacy Policy for up-to-date information on the processing of Player Data. 

 

Why we process your Player Data

Personal data allows the Operator to identify the player. When you register on the Website, you are requested to submit your personal information (your name, date of birth, email address, etc.), and when you choose to make a deposit or withdrawal you are requested to submit your financial information (account and debit or credit card details). This information may be processed for Anti – Money laundering (AML) purposes.  We may request additional documents such as a copy of your ID, passport, driving license, credit card and proof of address in order to verify your identity. From a certain size of the transaction, we are also required to obtain a confirmation of your source of funds.
By logging in to the gaming site you give us the consent to collect and store the information on your location. This is needed in order to ensure that you are not playing in a restricted country. A country is restricted if the gambling in that country is legally prohibited or requires a local license.
We only process your Player Data when we have a legal basis to do so. The processing can either be based on your consent, on fulfilling of a contract between us and you, on complying with our legal obligation or on fulfilling our legitimate interest. If you refuse to provide your Player Data to us, we are unable to provide you the service or parts of the service.
We obtain your consent for certain processing activities during the registration process, where you actively agree to the processing by ticking a box. The fulfillment of a contract requires, for example, that we process your account and debit or credit card details when you register as a real money player or choose to make a deposit or a withdrawal.
In some cases, we process your personal data in order to fulfill our legitimate interests. Such legitimate interests consist of protecting us and any other users of the Website against fraud including the use of stolen credit cards, or any other fraudulent or criminal activity (including any chargeback or other reversal of a payment). To fulfill said interest, we may check your details against and share Player Data with other online gaming sites, banks, credit card companies, and other fraud prevention agencies. We also have a legitimate interest to maintain and improve customer relations and our service, and to enable efficient marketing. To fulfill said interest, we may use your personal data to communicate with you, to inform you about the changes in the Website, and, if not otherwise requested by you, to send promotional offers regarding gaming on the Website. We may also process your personal data for statistical purposes or to conduct research.
We may also process your personal data in order to comply with our legal obligations. For example, anti-money laundering legislation requires all financial institutions to collect and record personal data to confirm a player’s identity and to report any transactions arousing suspicion. We may also process your personal data for the purpose of supporting and promoting Responsible Gambling as well as preventing gambling-related harm and addiction and underage gambling. 

 

How we collect Player Data

We collect your Player Data primarily from the registration form. Your financial information is collected through a secure server (SSL) for your registration as a real money player. Additional documents if necessary, shall be uploaded through your player’s account.
To prevent fraudulent or criminal activity, we may also collect the player’s financial information from other online gaming sites, banks, credit card companies, and other fraud prevention agencies.
We also may collect records of correspondence, whether via the Website, email, telephone or other means. 

 

Data retention

We retain the personal data for the period necessary for us to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We may also retain necessary personal data to resolve disputes, enforce our Terms and Conditions, and comply with technical and legal requirements and constraints related to the security, integrity, and operation of the Website and our service.
Generally, your personal data is retained for at least the duration of our relationship, and as required by the licensing authority.  Accordingly, your Personal Information will be retained for a minimum of five years following the closure of your account (if applicable) or the last contact with us from you. Where it is no longer necessary for us to process your Personal Information, we will delete it sooner. If you request that you should not be able to access our websites, mobile applications, and services (i.e. self-exclude), we will retain this information for a minimum of seven years. 

 

Who we share your Personal Data with?

Generally, no Personal Data will be sold or given or shared with any person or corporation other than with the Marketing partner responsible for maintaining the Personal Data.
To prevent fraudulent activity, we may share Personal Data with other online gaming sites, banks, credit card companies, and other fraud prevention agencies. Whenever we have a legal obligation to do so, we may also share your personal data with authorities.
We share your Personal Data with our Marketing Partner. Glitnor Marketing Limited will process your Data in order to provide you with the promotions and to comply with legal obligations. To find out more about the processing carried out by Glitnor Marketing Limited please contact our Customer Support.
We may also share your personal data with other third parties in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our shares and/or assets or other corporate change.
Some of the parties we share your personal data with may be located outside the European Union or the European Economic Area. Whenever we transfer your data outside the European Union or the European Economic Area, we do so in accordance with the applicable legislation. As a license requirement, we store the gaming data under the license granted by the Government of Malta on a server located in Malta. We use appropriate safeguards to ensure that a sufficient level of data protection is maintained. Such safeguards may include e.g. the use of model contractual clauses adopted by the EU Commission. 

 

Security Measures

The Operator endeavor to maintain strict security measures on the Website and its associated sites, so that no unauthorized use, loss and/or alteration of data can be done to Player and Player Account Data. 

 

Cookies

Cookies are small text files stored on your computer by your browser. They are used for many things, such as remembering whether you’ve visited the site before, for ease of access to your account – or to help us work out how many new website visitors we get each month. They contain information about the use of your computer, but don’t include personal information about you. Cookies cannot harm your computer and do not contain any viruses. 

 

1 HOW WE USE COOKIES

The brand uses cookies to improve your experience on this site. We would like to let you know a few things about our cookies: 

  • Certain cookies are essential to the proper function of this site. 

  • We use analytics cookies to help us understand what content is most useful to our visitors. 

  • We use cookies for advertising purposes 

 

2 TYPES OF COOKIES

Security: These cookies allow us to secure access to your account;
Preference: These cookies are used to store your preferences.
Analytics: We track site traffic patterns to identify popular site content and potential site problems;
Site settings: We present the site differently if you had a balance while logging out or not. (deposit or resume site flow). If we know you had a balance while logging out, you will be presented with a resume/login flow. 

 

3 THIRD-PARTY COOKIES

Social sharing and other services we offer are run by other companies. These companies may drop cookies on your computer when you use them on our site or if you have already logged in to them. Kindly refer to their specific cookie policy for more information. The third parties we work with are Facebook, Google ads, Bing ads, and My Affiliates. 

 

4 ADVERTISING

With accepting the cookie policy, you allow us to store third party cookies for tracking purposes using an external service. This could be used for retargeting towards you as you use services online such as Facebook, Twitter or Bing ads. 

 

Your choices regarding cookies

You can choose to have your computer warn you each time a cookie is being set, or you can choose to turn off all cookies; you do this through your browser settings. Each browser is a little different, so look at your browser’s ‘Help Menu’ to learn the correct way to modify your cookies. If you turn cookies off, you will not have access to many features that make your experience more efficient and some of our services will not function properly.
Blocking or deleting cookies from the site will prevent you from using the site, as it will significantly downgrade the entire functions of the site. 

 

Other linked websites

Where there is a link from the Website to another relevant site, this Privacy Policy will not apply once you leave this site. 

 

Your right to object to personal data processing

You have the right to at any time object to the processing of your personal data to direct marketing.
In so far as the processing of your personal data is based on a legitimate interest of us or a third party, you have the right to object to the processing on grounds relating to your particular situation. When using your right to object, you are required to define the particular situation based on which you are objecting the data processing.
You have the right at any time object to the processing of your data for gaming. In so doing you instruct us to close your account, which will effectively prevent you from accessing your account. We will store your data as far as required by the licensing authorities.
You may use your right to object to the processing by addressing the request to our Customer Support. 

 

Your other rights

You always have the right to withdraw your consent to the processing of your personal data.
You have the right to obtain information about the personal data collected for processing, and a right to obtain a copy of such data. You are also entitled to have any such personal data that is inaccurate, outdated, unnecessary or contrary to the purposes of data processing corrected or erased.
You are also entitled to have us restrict the processing of your personal data for example when you are waiting for our response to your access or erasure request.
You have the right to receive the personal data concerning you, which you have provided to us, in a machine-readable format, and have the right to transmit those data to another controller.
If you suspect that we do not follow the applicable data protection regulations, you have the right to lodge a complaint with competent data protection authority.
You can easily withdraw your consent and modify the channels used for promotional messages at any by contacting us.
We may update this policy from time to time, so please review it frequently. 

  

The Data Controller’s contact details:
GLITNOR SERVICES LIMITED (company no.  C 85912)
Forth Mansions, Seafront Ix-Xatt Ta’Xbiex, Ta’Xbiex, TXT1026, Malta
privacy@glitnor.com 

 

In the event you want to exercise your rights or have any further questions regarding our data processing practices please contact our Data Protection Officer (‘’DPO’’) by emailing us at privacy@glitnor.com