Responsible Gambling

Gambola offers you outstanding online entertainment by creating an enjoyable and responsible online gaming platform.
We acknowledge that as most of the players play for pure entertainment purposes, there are some players who may lose control over their playing. We fully support and promote Responsible Gambling to ensure that you continue to enjoy safe and controlled gambling, while keeping the following points in mind: 

  • Online gambling should only be considered as a mode of entertainment and not as means to generate income. 

  • Always keep a good check on time and money spent on gambling. 

  • Give priority to your usual activities or hobbies like spending time with friends and family. 

  • Never play to recover your losses or to get out of financial trouble. 

  • Never borrow money, sell possessions or leave bills unpaid in order to play. 

  • Never lie or hide your gambling from your family and friends. 

If you are worried and find hard to control or stop gambling, contact our support team. There are also organizations offering anonymous advice and support, like 

There are many signs for what could be a gambling problem. Understanding those signs and being able to identify them is the first step in recognizing if a problem exists. If you are not sure how much gambling has become a problem for you, you can take our online assessment to find out how much of an impact gambling is having in your life. To Take the test click here Self Test  

 

Username and Passwords

Players should keep their username and password confidential and never share them with anybody. The player is solely responsible for all the transactions and activities conducted in relation to their Player Account. 

 

Underage gambling

It is illegal for anyone under the age of 18 to open an account or to gamble on our Website. To comply with the law, we carry out age verification checks on all customers using payment mechanisms that are available to under-18s.
If you are worried that someone underage is using our site, please do not hesitate to contact us, and we will take the necessary steps. If you share your computer with anyone under the legal age required to register with or gamble on our site, or anyone who has requested self-exclusion from gambling sites, please consider installing filtering solutions such as: 

Tools

If you are concerned about your gambling activities and feel that you may no longer be fully in control, we strongly recommend you contact our customer service.
We provide all our players with tools to help them control their gambling activity and ensure that their time on Gambola is fair and entertaining. Please have a look below at the different types of tools we offer to make sure your gaming is enjoyable and controllable. The tools can be found under “My Details” and “Limits” on your account when logged in. Please note: limits per day are 24h calendar day at UTC time zone, UTC midnight may not match midnight in your country. 

  

Deposit limit

Be in control of your spending by using deposit limit. You will not be allowed to continue to deposit after you have reached the deposit limit. This tool will ensure you are not exceeding your budget and you are not spending more than the previously determined amount. 

 

Limits Management

You are given the option to amend or completely remove limits. If you wish to lower your limit, this will happen instantly. Increasing and cancelling a limit will take an additional 24 hours to process before the change can take effect.  

  

Reality Check

The alert suspends play and informs you of the time spent playing thus far and also has information about the winnings and losses in that time period. You have to confirm you have read the message and have the option to end the session or return to the game. The alert time interval can be adjusted from the limits on your account or by contacting support. 

  

Self-exclusion

Should you choose to self-exclude, this will effectively close your account for a minimum of 7 days. Only after your selected time period has passed, you will be able to access your account. Should you select the indefinite period, a 7-day consideration period will be applied before your account is reopened.
If you would like to self-exclude, please click here 

 

More questions about Responsible Gambling?

Contact one of our customer service agents who will be more than happy to answer any questions you may have!