Terms and Conditions
1.1 Glitnor Services Limited, a limited liability company, incorporated in Malta and subject to Maltese law, registration number C85912, having its registered address Forth Mansions, Seafront Ix-Xatt Ta’Xbiex, Ta’Xbiex, TXT1026, Malta.
1.2 The website Gambola.com is operated and managed by Glitnor Services Limited ("Operator") and is licensed and regulated by the Malta Gaming Authority in virtue of a Gaming Service License number MGA/B2C/628/2018 issued on 22nd March 2019.
1.3 Gambola.com is the property of Glitnor Marketing Limited.
1.4 All payments over the Website are managed and collected by Glitnor Services Limited.
1.5 “Games” Casino and Live Casino and other games as may from time to time become available on the website. The operator reserves the right to add and remove games from the website at its own discretion.
1.6 Glitnor offers Type 1 Gaming Services (Casino) under the following Approved Service providers:
Evolution Gaming Malta Limited MGA/B2B/187/2010
Microgaming Europe Limited MGA/B2B/139/2007
NetEnt Malta Limited MGA/B2B/109/2004
Play’n Go Malta Limited MGA/B2B/225/2012
QuickSpin Playtech P.L.C. MGA/CRP/137/2007
Relax Gaming Limited MGA/B2B/246/2013
NYX Digital Gaming (Malta) Limited OGS SG Digital MGA/B2B/112/2004
Yggdrasil Gaming Limited MGA/B2B/230/2012.
Oryx Gaming Limited MGA/B2B/298/2015
Elk Studios Malta Limited - MGA/B2B/605/2018
Red Tiger Gaming (Malta) Limited - MGA/CRP/480/2018
Nolimit City Limited - MGA/B2B/299/2015
Xterra Games/ Leander Malta - RN/155/2019
Thunderkick Malta Limited - MGA/B2B/248/2013
Swintt Malta Ltd - MGA/B2B/745/2019
Push Gaming Malta Limited MGA/B2B/779/2020
Slotmill Limited - MGA/B2B/851/2020
1.7 Glitnor offers Type 2 Gaming Services (Fixed Odds Betting) under the following Approved Service providers:
Altenar Software Limited MGA/B2B/582/2018
1.8 These Terms and Conditions ("Terms and Conditions") regulate the usage of the Games provided on any company website, mobile and every other software belonging to or licensed to Glitnor.
1.9 Glitnor Services Limited hereafter (“Glitnor”, "software" or "sites(s)") as may be specified from time to time, and the related enabling internet, URLs, mobile or other software by you ("you or the Player").
1.10 These Terms and Conditions establish the entire agreement between you and Glitnor as the Company with respect to the software and, in the case of fraud, surpass all prior or contemporaneous communications and proposals, whether verbal, written or electronic between you and the Company with respect to the software. These Terms and Conditions constitute a binding agreement between you and Glitnor and come into force as soon as you accept the conditions by ticking in the "I ACCEPT" ticking the box in the agreements. By accepting you signify to the Company that you have read these Terms and Conditions and accept them. By using any of the Software belonging to or licensed to the Company you signify that you agree with these Terms and Conditions.
1.11 You must read these Terms and Conditions carefully in their entirety before you tick in the “I ACCEPT” box. If you do not agree with any provision of these Terms and Conditions you must not use or continue to use any of the software belonging to or licensed to the Company.
1.12 Glitnor reserves the right to modify and amend these Terms and Conditions at any time, and will be valid until a new version is in place. We will notify you prior to any changes and your re-acceptance is required for the new agreement to become effective. If you do not agree to the updated Terms and Conditions, you must stop using the software.
1.13 Rules and explanations with respect to the games provided in separate links on the sites, or explanations and conditions referring to the software stated therein are incorporated into these terms and conditions by reference.
1.14 These Terms and Conditions may be published in a number of languages for information purposes and ease of access by players. It is only the English version that is the legal basis of the relationship between you and Glitnor and in case of any discrepancy between a no- English version and the English version of these Terms and Conditions, the English version shall prevail.
1.15 Bold headings used in these Terms and conditions are used to guide the reader and are hence not in themselves used to regulate the usage of the software.
2 Your User Account
2.1 User Registration
2.1.1 In order for you to be able to place wagers using any of the Software, you must first personally register with Glitnor Services Limited and open an account (“User Account”), "User account" has the same meaning assigned to it as "Player's account".
2.1.2 Your Player Account must be registered in your own, correct name. Only one account may be opened per customer.
2.1.3 If you attempt to open more than one User Account, all accounts you try to open may be blocked or closed. If you notice that you have more than one User Account under different names, you must notify Glitnor Services Limited immediately.
2.1.4 Any other accounts that you open with us shall be “Duplicate Accounts”. In the case of opening a Duplicate Account, any Accounts which you have opened may be closed by us immediately and:
a) all transactions made from your Account and Duplicate Account(s) will be made void;
b) all stakes or deposits made using your Account and Duplicate Account(s) will be made void; and
c) any returns, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from your Account and the Duplicate Account(s)
2.1.5 Where registering using Pay and Play you reach our site, you are prompted to select your bank through the unique Payment provider used, the player agrees to share their data with the payment provider who in turn share this information with us, they then need to authenticate themselves by logging on using their banking information or their government-issued ID. The transaction will only be completed once the information is crossed checked and confirmed through various data sources used. Once the KYC response is OK, then the player will enter an email address or phone number and the account will be created.
2.1.6 The account will have the following details:
- Full name
- Full Address
2.1.7 Glitnor may request that you provide it with additional information/documents to verify your identity, such as a copy of your passport, driving license or official ID card. If you fail to provide the Company with requested documents, or if the information or documents that you provide is/are found false or misleading, your User Account may be blocked or closed and funds forfeited.
2.1.8 Please be aware that underage gambling is illegal. If we are unable to confirm your legal age then we may suspend your Player’s Account. If you are proven to have been under that age at the time you made any gambling or gaming transactions,
— your Player Account will be closed;
— all transactions made while you were underage, and all related funds deposited by you will be void;
— any stakes for bets made while you were underage will be void; and
— any winnings which you have accrued during such time will be forfeited and you will return to the Operator any such funds which you have withdrawn from your Player Account.
2.1.9 It is your sole responsibility to ensure that the information you provide is true, complete and correct and keep the information up to date.
2.1.10 As a part of the registration process you will have to choose your username and password for login into the sites. It is your sole and exclusive responsibility to ensure that your login details are kept securely. You must not disclose your login details to anyone. Glitnor is not responsible for any abuse or misuse of your User Account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party.
2.1.11 Glitnor reserves the right to refuse to register an Account or to close your Account at the Company's sole discretion. However, all money within your Account will be returned and all contractual obligations already made honored.
2.1.12 Glitnor employees are not permitted to register accounts for personal use.
2.1.13 The Company shall hold your funds in a separate bank account so as to be kept segregated from the Company's own accounts, in accordance with the Company's regulatory obligations. These funds are not protected in the event of insolvency.
2.1.14 Should you, any family member or close associate be a Politically Exposed Person (PEP) you are not permitted to open or continue to use your account and must inform us immediately. Glitnor will carry out periodic checks on all accounts held and any PEP check that is found to be a positive result will be closed.
2.2 Deposits to User Account
2.2.1 You may participate in any Game only if you have sufficient funds available to wager for such participation. Glitnor shall not give you any credit whatsoever for participation in any Game.
2.2.2 You shall only use such credit cards and other financial instruments that are valid and lawfully belong to you in relation to deposits of funds into your Account.
2.2.3 You may not use funds that originate from any illegal activity or source or that is tainted or associated with any illegality or ill-gotten means.
2.2.4 Glitnor will for all markets accept payments made according to the currency chosen on Registration. Accepted currencies for payments may vary between markets, and the Company may accept multiple currencies for payments in some markets. The exchange rate used by Glitnor will be updated on a daily basis and determined by the time of withdrawal from the depositing account. Please note that any exchange premiums are payable by you and that accepted currencies may differ from one market to another.
2.2.5 To deposit funds into your User Account, you can use any of the deposit methods specified on the “Payment options” page. Details regarding processing time and fee structure for the payment methods utilized are available on this page and may be amended from time to time.
2.2.6 You are not allowed to transfer funds from your Account to other players or to receive money from other players into your Account, or to transfer, sell and/or acquire user accounts.
2.2.7 Glitnor may charge assigned fees for processing deposits. Fees may change over time and the current fee structure is specified in the relevant pages of the site.
2.2.8 Glitnor reserves the right to assign minimum and maximum deposit levels as specified on the relevant pages of the site, and may change over time.
2.2.9 Glitnor reserves the right to use additional procedures and means to verify your identity when effecting deposits into your User Account.
2.2.10 Glitnor is not a financial institution and thus should not be treated as such. Your account will not get any interest on deposited amounts.
2.2.11 All information related to funds deposit can be found under “My Account” and “Deposit” pages of the site. You can use any of the available depositing methods stated there, however, they may change from time to time.
2.2.12 Your bank may independently charge you for bank wire transfers and other methods of payment. Transaction fees are listed here. NOK withdrawals are processed in EUR and will incur currency conversion and international transaction fees charged by your bank.
2.3 Withdrawals from User Account
2.3.1 You may withdraw any amount up to the “Cash” balance in your User Account by issuing Glitnor with a valid notice of withdrawal on the Website if the deposit was made without using a bonus. Withdrawal of the "Cash" balance is not possible if the deposit is done using a bonus. Support can remove bonuses and winnings if you wish to withdraw your deposit.
2.3.2 Minimum withdrawal is $10 or equivalent in your currency, Glitnor will apply a processing fee of $5 for any withdrawal request under the minimum withdrawal amount.
2.3.3 Please note that products at Glitnor are consumed instantly when playing. The Company may hence not provide refunds, cancellation of services or returns of goods with regards to in-game play. When playing a real money game, the money will automatically be drawn from your User Account.
2.3.4 Glitnor does not accept requests for withdrawals made by telephone or e-mail. Notices for Withdrawals can only be made via the company website.
2.3.5 You must first cancel all outstanding stakes in order to free your User Account balance or withdraw funds.
2.3.6 You shall only use such credit cards and other financial instruments that are valid and lawfully belong to you in relation to the withdrawal of funds from your Account.
2.3.7 Withdrawals from a Player Account are made through payments addressed to the Account Holder or transferred to a bank account held in the name of the Account Holder, as advised by the Account Holder. Whenever possible, Glitnor will restrict withdrawals to be made only to the same account utilized by the Account Holder to make deposits.
2.3.8 Details regarding processing time and fee structures for withdrawals with respect to the method utilized are available on the “Payment options” page, and may be amended from time to time. Furthermore, once a customer’s documents are received by us and verified, Glitnor will process your withdrawal within 5 business days.
2.3.9 Glitnor reserves the right to perform enhanced due diligence with respect to withdrawals of funds not used for wagering and to review your behavior on the site and use of games for irregular gaming patterns. The Company reserves the right to withhold or/ and confiscate withdrawals in case the Player fails to pass due diligence or/ and the Company deem that irregular gaming pattern has occurred.
2.3.10 If by mistake Glitnor credits your User Account with winnings that do not belong to you, whether due to human or technical error or otherwise, the amount will remain property of Glitnor. The amount will be deducted from your User Account as soon as the Company becomes aware of the mistake. If you withdraw funds that do not belong to you, without prejudice to other remedies and actions that may be available by law or otherwise, the amount paid by mistake will constitute a debt owed by you to Glitnor. You are obliged to immediately report any incident of incorrect crediting to Glitnor, such reporting should be via e-mail.
2.3.11 The Company is required to inform you about what happens to funds which the Company holds on account for you, and the extent to which the funds are protected in the event of insolvency. The company shall hold your funds in a separate bank account so as to be kept segregated from the Company’s bank accounts.
2.3.12 Glitnor will carry out additional verification procedures for any payout exceeding the equivalent of, or cumulative withdrawals exceeding $2000 and further reserves the right to carry out such verification procedures in case of lower payouts. Such identity verification may include but is not limited to copies of a player’s passport, utility bill, bank statement or credit card statement and proof/copies of payment method such as credit card or e-wallets and documents in evidence of source of funds/wealth.
2.3.13 Where applicable the Company reserves the right to credit you back using the same method as you have previously used to deposit.
2.3.14 Wins are credited to your personal User Account.
2.3.15 The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.
2.3.16 Upon requesting a withdrawal of winnings the Operator reserves the right to payout the requested amount up to a maximum of $100,000 (One Hundred Thousand Euro) per month or equivalent in the respective currency. This limit does not apply to winnings from networked progressive jackpots.
2.3.17 Transfer of funds between players is strictly forbidden.
2.3.18 In order to withdraw any amount of money from a player account, the full amount of the deposit must be wagered at least once. Glitnor reserve the right to impose a 30% processing fee if any circumstance authorized by them warrants a withdrawal before the full amount is wagered.
2.4 Inactive User Accounts
2.4.1 An inactive account is an account that has not been accessed for 12 months, that has a real money balance.
2.4.2 Accounts with no login or gameplay are managed by Glitnor in a specific process.
2.4.3 After twelve (12) months since the last login, the Company reserves the right to charge a $5, or equivalent, per month in administrative fee on your account, as long as the balance is positive and your account stays inactive.
2.4.4 Account Holders who wish to recover funds held in a closed, locked or excluded account, are advised to contact Customer Support.
2.5 Closing of User Account
2.5.1 The Company will return to you all funds from your User Account subject to the deduction of relevant withdrawal charges. If closure of your account is related to concerns about possible gambling addiction, this shall be indicated.
2.5.2 Glitnor reserves the right to terminate your User Account and to refund to you the balance available to wager, subject to the deduction of relevant withdrawal charges, at the Company’s absolute discretion and without any obligation to state a reason or give prior notice.
2.5.3 If we discover, or have reasonable grounds to believe, that you are engaging, or have engaged, in one or more of the following activities:
(i) cheating (including by counting cards or exploiting a game or game fault); and/or
(ii) colluding with others or distorting normal gameplay in any way (including by working together to exploit a game or game fault, using "bots" or similar software, or manipulating software); and/or
(iii) fraudulent behavior or criminal activity (including money laundering or credit card fraud); and/or
(iv) deliberately breaching these Terms and Conditions in your use of the Website or participation in the games, then we may conduct an investigation and restrict your account pending its outcome (including any pending withdrawal request). If, after investigating, we reasonably believe that you were engaging in one of the above activities, we will close your account. We may also close your account in the following circumstances:
(v) you do not pass the verification or source of funds checks to our reasonable satisfaction;
(vi) we reasonably believe that you are underage, or
(vii) you have provided false or misleading information to us.
3 Placing Your Bet And/Or Gaming Using the Services
3.1 It is Your responsibility to ensure that the details of any bet, stake or similar transaction that you place using the Services (a "Transaction") is in accordance with the relevant betting or game rules.
3.2 The maximum bet placed on any casino game is $5000 (Five Thousand Euro) or the equivalent in your account currency.
3.3 We reserve the right to refuse the full or part of any Transaction requested by you.
3.4 No Transaction is accepted by us until You have given the appropriate confirmation (or it has otherwise been accepted by us). If You are in any doubt as to whether a Transaction has been accepted successfully, You should contact Customer Services.
3.5 Once a Transaction has been accepted by us, you cannot cancel the transaction unless we agree otherwise.
3.6 We may, at our discretion (and provided that neither party gain any unfair advantage), elect to accept a bet notwithstanding that the relevant event has begun. In respect of gaming, the relevant Game Rules shall set out the point at which no further stakes will be accepted by us.
3.7 We may cancel or amend a Transaction pursuant to the provisions of Section 3 part 8, Section 12 AML (Collusion, Cheating, Fraud, and Criminal Activity) and/or Section 9 (Exceptional Circumstances & Aborted Games).
3.8 All wagers made by residents of Germany will have an additional charge added to each wager to cover for the 5.3% wager tax in line with the Germany legislation. The wager charge will be shown as a separate transaction for each wager made. If the third decimal is 0, 1, 2, 3 or 4, the round is made downwards. If the third decimal is 5, 6, 7, 8 or 9, the rounding is done upwards.
Examples of such rounding, can be depicted on the following table:
0.123 → 0.12
0.124 → 0.12
0.125 → 0.13
As a result, the balance must cover both wager and the charge for the wager to be accepted.
4 Your obligations as a User
Declarations and Warranties
You hereby declare and warrant that:
4.1 You are over 18 years of age or minimum legal age as stipulated in the laws of jurisdiction applicable to you and, under the laws applicable to you, you are allowed to participate in the Games offered on the site;
4.2 It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the Games. Gambling on our Website may not be legal in certain jurisdictions. Such countries are for example: Algeria, Cuba, Eritrea, Guyana, Israel, Liberia, Nigeria, North Korea, Oman, Qatar, Saudi Arabia, United Arab Emirates;
4.3 You are not resident in Australia, Belgium, Bulgaria, Czech Republic, Cyprus, China, Croatia, Denmark, Dutch Caribbean, Estonia, France, Gibraltar, Hungary, Hong Kong, Italy, Latvia, Lithuania, Mexico, Montenegro, Norfolk Island, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Turkey, United States and its dependencies, military bases and territories including but not limited to Am. Samoa, Guam, Marshall Islands, N. Mariana Islands, Puerto Rico, and Virgin Islands;
4.4 You are solely responsible for reporting and accounting for any taxes applicable to you under relevant laws for any winnings that you receive from Glitnor Services Limited;
4.5 You participate in the Games for entertainment and/ or recreational purposes only and strictly in your own personal non-professional capacity;
4.6 You participate in the Games on your own behalf and not on behalf of any other person;
4.7 All information that you provide to Glitnor during the term of validity of this agreement is true, complete, and correct, and that you shall immediately notify the Company of any change of such information;
4.8 All money that you deposit into your User Account are not tainted with any illegality and, in particular, do not originate from any illegal activity or source;
4.9 You understand that you take the risk of losing money deposited into your User Account by participation in any of the Games;
4.10 You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of the Games.
4.11 Glitnor reserves the right to terminate and/or, change any games or events being offered on the Website, and to limit and/or refuse wagers.
5 Obligations and rules for use of Chat
5.1 As part of your use of the site, Glitnor may provide you with a chat feature, which is moderated by us and subject to controls. We reserve the right to review the chat and to keep a record of all statements made on such a facility. Your use of the chat facility should be for recreational and socializing purposes, and is subject to the following rules:
5.1.1 You shall not make any statements that are sexually explicit or grossly offensive, including expressions of bigotry, racism, hatred or profanity;
5.1.2 You shall not use offensive usernames or screen names when register or log in;
5.1.3 You shall not make statements that are abusive, defamatory or harassing or insulting to the operators of the site;
5.1.4 You shall not make statements that advertise, promote or otherwise relate to any other online entities.
5.1.5 You shall not make statements about Glitnor, or any other internet site(s) connected to Glitnor Services Limited that are untrue and/or malicious and/or damaging to Glitnor.
5.1.6 You shall not collude through the chat rooms or separate chat. Any suspicious chats will be reported to the Authority.
5.2 In the event of you breach any of the above provisions relating to the chat facility, Glitnor shall have the right to remove the chat room or immediately terminate your Users Account. Upon such termination, Glitnor shall refund to you any funds which may be in your User Account over and above any amount which may be owing to us at such time (if any). Glitnor shall report to the Authority any suspicious chats.
6 Exceptional Circumstances & Aborted Games
6.1 Glitnor reserves the right to cancel, and/or declare a wager void partially or in full if the Company, at its own discretion, would deem it obvious that any of the following circumstances have occurred:
– you or people associated with you directly or indirectly influence the outcome of an event;
– you and or people associated with you are directly or indirectly avoiding the rules of the Company;
– the result of an event has been directly or indirectly affected by criminal activity;
– wagers have been placed that would not have been accepted otherwise, but that was accepted during periods when the mistake, misprint, technical error, casino system malfunction, force Majuro or otherwise, wagers have been offered, placed and or accepted due to this error.
– wagers have been placed and purposely left pending/on hold with the intention of manipulation of the casino system.
6.2 Glitnor is not liable for any damages or losses deemed or alleged to have arisen out of or in connection with any of the software or its content; including without limitation, loss or corruption of data, delays or interruptions in operation or transmission, communication or lines failure, any person’s misuse of the site or its content or any errors or omissions in content.
6.3 Glitnor is not liable for any server disruptions, downtime, lagging or any technical or political disturbance to the gameplay. Refunds may be granted to players in such cases.
6.4 In case of a miss configured bonus campaign or pay-table and/or error in gaming software in any way, the Company reserves the right to alter player balances and account details to correct such mistakes.
6.5 Should the player become aware of possible errors or incompleteness in the software, in a bonus or on the site, he or she agrees to refrain from taking advantage of them. Moreover, the player agrees to report any error or incompleteness immediately to Glitnor.
6.6 In the event a game is started but miscarries because of a failure of the system, Glitnor will refund the amount wagered in the game to the user by crediting it to the User Account or, if the account no longer exists, by paying it to the user in an approved manner; and if the user has an accrued credit at the time the game miscarried, credit to the User Account the monetary value of the creditor, if the account no longer exists, pay it to the user in an approved manner.
6.7 Glitnor reserves the right to remove any game from the site at any time. Any event or game that indicate incorrect behavior affecting payout, game data or other balances, that may be due to miss-configuration or a bug, will be canceled and removed from the site. The Player(s) balances and account details may be altered in such cases in order to correct any mistake.
6.8 Glitnor reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s), who has/have manipulated the casino system or attempted to do so.
6.9 Refunds may be given in case of exceptional circumstances, in such cases, they will be given solely at the discretion of the management.
7 Responsible Gaming
7.1 Glitnor Services Limited supports responsible gambling. You can learn more about Responsible Gaming, prevention of gambling addiction and be guided to professional help on the site under "Responsible Gambling" and relevant pages of the site.
7.2 Our Software is designed for amusement purposes. If you feel that you have, or may have a problem with habitual or compulsive gaming we advise you to avoid gambling on all the Company's Websites, any other gaming ventures, and to seek professional help. If you have been diagnosed with any form of compulsive gambling disorder, the Operator strongly advises you not to engage in any gambling activities and to avoid the software regulated by these Terms and Conditions.
7.3.1 At any time you may choose to impose limits to your gambling: limit on deposits or limit your session time. Please see Responsible Gambling for further information.
7.3.2 You may at any time change or remove your limits. A decrease in limits will take immediate effect. If you wish to increase or remove the limits, this will come into effect after a cooling-off period.
7.4.1 You may at your discretion choose to exclude yourself from playing any Games on our Websites. In order to self-exclude, you need to contact our customer support clearly indicating your wish to self-exclude from gambling. You can also opt for self-exclusion by going to Responsible Gambling section on the Website.
7.4.2 Should you opt for self-exclusion in the manners contemplated above the minimum period of self-exclusion will be 7 days.
7.4.3 Regardless of the length of Your self-exclusion period, as such a self-exclusion period terminates, you will be allowed to commence wagering with the Company and also receive marketing materials.
7.4.4 Glitnor encourages you to consider extending your self-exclusion to other remote gambling operators currently used by you.
7.4.5 You need to withdraw your balance before excluding your account. If your balance exceeds ten Euro ($10) or the equivalent you will be able to request a withdrawal, to withdraw your balance under $10 you will be subject to a $5 processing fee and will need to contact Customer Support.
7.4.6 In requesting self-exclusion, you agree to provide full and accurate personal details, now and in the future, so Your access/use of the Website and the Software can be restricted. If You do choose to self-exclude, we will use all reasonable endeavors to ensure we comply with Your self-exclusion. However, in agreeing to self-exclude, you accept that You have a parallel obligation not to seek to circumvent the self-exclusion. Accordingly, the Operator has no responsibility or liability for any subsequent consequences or losses howsoever caused that You may suffer or incur if You commence or continue to gamble through additional online accounts where You have changed any of the registration details or You provide misleading, inaccurate or incomplete details or otherwise seek to circumvent the self-exclusion agreed.
7.4.7 Any self-exclusion, time out or any similar action will be valid across all Websites operated by the Company.
8 Special Conditions
All Games offered on the site may have its specific or additional rules and conditions. The rules linked to this page are an integral part of these Terms and Conditions. You shall be deemed to have accepted the special rules upon clicking the ‘CREATE ACCOUNT’ button on this page.
9 Anti-money Laundering Reporting
9.1 Player awareness of any suspicious activity relating to any of the Games provided on the sites, must be reported to Glitnor Services Limited immediately.
9.2 In order to perform any transaction Glitnor Services Limited may undertake any such verification checks as may be required by the Company or by third parties (including, but not limited to, regulatory bodies) to confirm the legal ownership and the origin of the money implicated, the identity of the applicant and to comply with the existing Anti Money Laundering Provisions.
9.3 Glitnor Services Limited will report any suspicious transaction to the relevant competent authorities in Malta.
9.4 Glitnor Services Limited reserves the right to block, close or suspend a User Account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act.
10 Intellectual Property
10.1 Glitnor Services Limited and related companies own the rights to all software, user interfaces and graphic features available to you. These are protected by copyright laws and you may only use the sites for your personal use in accordance with Terms and Conditions stipulated by the Company and laws applicable.
10.2 You will need prior approval by Glitnor to in any manner except for private use, display or use trademarks, service marks, trade names or/and accompanying logos, alone standing or in conjunction with any text, of the site, or of a subsidiary or affiliated company to, or of a company belonging to the same group of companies as, or of the ultimate majority shareholders in, any of the software regulated by these Terms and Conditions.
10.3 Other products (for example Net Entertainment) and service names displayed or referred to at any of the sites may be trademarks and service marks of their respective companies and exclusive property of such respective owners. Without the written consent of the owners or/and holders of the trademark and service marks may not be used publicly.
10.4 Animations, avatars, images, background images, other graphics, photographs, video and audio clips, button icons, streaming data, downloadable materials, data compilations, and software, accessible from the sites licensed or controlled by Glitnor Services Limited is the proprietary information and valuable intellectual property of the company or any party responsible for providing the materials. The Company owns all rights and interests in the above mentioned materials.
10.5 The materials may not be copied, distributed, republished, modified, uploaded, posted, or transmitted in any way except for private or personal use without the prior written consent of the Company.
12.1 Complaints can be made by contacting Customer Support via Email, chat or by calling +356 2776 1992
12.2 Complaints are handled by the Customer Support department and escalated to the Customer Support Manager where needed. Customer Support will respond to any complaint as quickly as possible and not later than within two business days of the complaint being received (max time for response is 10 days).
12.3 We will keep the customer informed at regular intervals of the progress of the complaint giving an estimation of the time needed to investigate and resolve the complaint.
12.4 If you remain unsatisfied, you may refer your claim for adjudication by our Alternative Dispute Resolution service (ADR) EADR for a dispute resolution form please see https://eadr.org/eadr-form/
12.5 The EADR will aid in the resolution of your complaint by facilitating communications between yourself and us.
12.6 Please note that in the event you may have any claim or dispute you may direct any unresolved complaints directly to the MGA (Malta Gaming Authority): https://www.mga.org.mt/
Address: Malta Gaming Authority, Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM1001, Malta
Tel: +356 2546 9000
13 Statutory rights
Your statutory rights are not affected by this Complaint Handling Procedure.
14 Limitation of liability
14.1 You enter the site and participate in the Games at your own risk. The sites and the Games are provided without any warranty whatsoever, whether express or implied.
14.2 Without prejudice to the generality of the preceding provision, Glitnor, our directors, employees, partners, service providers:
– do not warrant that the software or the site is/are fit for their purpose;
– do not warrant that the software and site are free from errors;
– do not warrant that the sites and/or Games will be accessible without interruptions;
– shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the software or your participation in the Games.
14.3 You hereby agree to fully indemnify and hold harmless Glitnor Services Limited, our directors, employees, partners, and service providers for any cost, expense, loss, damages, claims, and liabilities howsoever caused that may arise in relation to your use of the software or participation in the Games.
14.4 To the extent permitted by law, the maximum liability arising out of or in connection with your use of the Software, regardless of the cause of actions (whether in contract, tort, breach of warranty or otherwise), will not exceed $100.
15 Breaches, Penalties and Termination
15.1 If you breach any provision of these Terms and Conditions or Glitnor Services Limited has a reasonable ground to suspect that you have breached them, the Company reserves the right not to open, suspend or close your User Account, withhold any money in your User Account (deposits included) and apply such funds on account of any damages due by you in this respect.
15.2 Glitnor Services Limited reserves the right to freeze or terminate your User Account or cancel any wagers at our absolute discretion in case the Company suspect that you are in breach of this agreement, have problems with creditors, are engaged in illegal or fraudulent activities when using any of the sites, using the rewards program or in other ways detrimental to our business.
15.3 You acknowledge that the Company shall be the final decision-maker of whether you have violated the Company’s rules, terms or conditions in a manner that results in your suspension or permanent barring from participation in our site.
If any provision of these Terms and Conditions is held to be illegal or unenforceable, such provision shall be severed from these Terms and Conditions and all other provisions shall remain in force unaffected by such severance.
Glitnor Services Limited reserves the right to assign or otherwise lawfully transfer this Agreement. You shall not assign or otherwise transfer this Agreement.
18 Applicable law and jurisdiction
These Terms and Conditions are governed by the Laws of Malta and the parties submit to the jurisdiction of the Maltese courts.
19 Bonus Policy
Please refer to our bonus terms by clicking here.
20 Gambola Plus
Please refer to our Gambola Plus terms by clicking here.
21 NetEnt terms
21.1 The following territories are restricted for NetEnt games: Afghanistan, Albania, Algeria, Angola, Australia, Cambodia, Czech Republic, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Mexico, Portugal, Romania, Spain, United States of America and The United Kingdom.
21.2 It is not permitted to offer Guns & Roses, Jimi Hendrix & Motorhead in the following countries: Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey, and Ukraine
21.3 Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man) and Scarface can only be played in the following countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.